Privacy Policy

1. Introduction

Welcome to Selectavenue’s Privacy Policy. This document describes our approach to collecting, using, storing, and sharing personal information when you browse selectavenue.pro, place an order, or interact with our team. We aim to be transparent and helpful so you can make informed choices about your data. This Policy applies to our website, communications, and order processing activities within New Zealand.

2. Information we collect

We may collect details you provide directly, including name, email, phone number, delivery address, recipient details, occasion notes, and payment confirmations from our payment partners. We also gather technical information such as device type, browser, approximate location, and pages visited. This technical data helps us improve navigation, diagnose issues, and understand interest in our bouquets and services.

3. How we use information

We use personal information to fulfil orders, coordinate couriers, provide support, send order updates, and handle billing. With your permission, we may send service messages or thoughtful suggestions relevant to your interests. Operational data supports quality control, training, fraud monitoring, and security. We may aggregate insights to understand trends, which are presented without identifying individual customers.

4. Sharing and disclosure

We share only what is necessary to deliver our service. Typical recipients include courier partners, payment providers, and technical vendors that support our website. These partners are expected to handle data responsibly and follow appropriate safeguards. If required by applicable law, we may disclose information to regulatory or law enforcement authorities after careful review.

5. Retention

We retain records for periods aligned with business needs and legal requirements, considering order history, accounting standards, and dispute resolution timeframes. When information is *** longer needed, we aim to remove or de‑identify it within reasonable operational cycles.

6. Your choices and rights

You can update contact details, request access to your information, or ask for corrections. Where relevant, you may request deletion or restriction, subject to obligations that require certain records to be kept. You can also opt out of promotional messages at any time by following message prompts or contacting us directly.

7. Security

We use a combination of administrative, technical, and physical measures designed to protect information from unauthorized access or misuse. These efforts include role‑based access, staff training, secure connections where appropriate, and routine reviews of our systems and processes.

8. Cookies and similar technologies

Cookies help remember preferences, maintain sessions, and understand site usage. You can manage preferences through our cookie banner and your browser controls. Some features may rely on these technologies to function as intended.

9. International considerations

Our primary operations are in New Zealand. If service providers process data in other locations, we expect them to follow protections consistent with applicable standards and implement appropriate safeguards for transfers.

10. Children’s information

Our services are intended for adults arranging gifts and events. If we learn that a child’s information was provided by mistake, we will review and take appropriate steps to address the situation.

11. Updates to this Policy

We may revise this Policy from time to time to reflect service changes, feedback, or regulatory guidance. The latest version will be posted at selectavenue.pro. Material updates will be highlighted where practical.

12. Contact

If you have questions or wish to exercise a privacy right, please contact Selectavenue at Selectavenue@outlook.com or by phone at +64214235879. You may also write to us at 27 Remuera Road, Remuera, Auckland 1050, New Zealand.