Legal — Terms, Consumer Rights & Notices
Legal information for Selectavenue services across New Zealand. This page explains terms of sale, refunds, dispute resolution and how to contact our legal team.
Terms of Sale
These Terms govern all purchases and orders placed through selectavenue.pro. By placing an order you agree to these Terms. We supply goods in accordance with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where applicable.
- Orders are accepted subject to product availability.
- Prices include GST where indicated; delivery fees may apply.
- Risk passes to the recipient on delivery; title passes on full payment.
For corporate or wholesale agreements we may issue separate written terms — contact our legal department for bespoke arrangements.
Refunds, Returns & Replacements
Our refunds and replacement policy is designed to comply with New Zealand consumer law. If goods are faulty, not fit for purpose, or do not match description, consumers may be entitled to a remedy under the Consumer Guarantees Act (CGA).
- Contact us within 7 days of delivery for perishable goods that are significantly not as described.
- For faulty items we will assess and provide remedies including repair, replacement, refund or compensation as required by CGA.
- For change of mind orders we may provide store credit at our discretion; contact customer service for assistance.
Claims for damaged or missing items should include photos and order reference. See our Privacy Policy for how we handle evidence and personal data.
Quick policy table
| Issue | Remedy |
|---|---|
| Faulty on arrival | Repair/Replace/Refund |
| Damaged in transit | Replacement / Refund |
| Change of mind | Store credit (case by case) |
Intellectual Property & Content
All content on selectavenue.pro including text, images, logos and designs are owned or licensed by Selectavenue. You may not reuse our content without prior written permission.
Product images may be illustrative; actual bouquets may vary by season and availability. Copyright and trademark rights are reserved.
Your Rights under NZ Laws
Important summary of consumer protections:
Legal Notices & Complaints
If you need to send a legal notice, complaint or a request under privacy laws, use the form below or write to our legal address. We will acknowledge receipt within 5 business days.
Legal Officer
Postal & Legal address
Selectavenue Legal Dept.27 Remuera Road, Remuera, Auckland 1050
New Zealand
Email: legal@selectavenue.pro
NZBN: 9429041234567 • GST Registered
Additional Compliance & Notices
We comply with applicable NZ consumer laws, privacy obligations and electronic communications rules. For privacy matters see Privacy Policy.
For statutory notices under the Privacy Act or other regulatory requests, send certified mail to our legal address above or email legal@selectavenue.pro.
Frequently Asked Legal Questions
How long to respond?
We aim to acknowledge legal notices within 5 business days; substantive responses within 20 business days where practicable.
Do you offer refunds for late delivery?
If late delivery causes failure of purpose (e.g. event delivery) contact us immediately; remedies depend on circumstances and documentation.
Who to contact for privacy requests?
Use privacy@selectavenue.pro or the form on Privacy to submit access or correction requests.